Shipping on all domestic UK orders over £15 is free and will be shipped with Royal Mail. We aim to process and despatch all UK orders within 1-2 business days of receipt (this does not include weekends and public holidays). Royal Mail will deliver your goods within 2-3 business days of despatch. Please note our offices are open Monday-Friday and Royal Mail only collect & deliver on those days.
European mainland & international parcels are sent via Royal Mail depending on the size, location and value of the goods. Shipping is charged at a flat rate and will be updated at checkout once you have updated your country in the cart pages.
Postage Prices are as follows:
£3 United Kingdom
Free UK shipping over £18
£10 European Union
£20 rest of the World
Free worldwide delivery on orders over £150
Exchanges or refunds are available on any goods returned to us in as new condition within 21 days of receipt. Items sent back after 21 days will not be eligible for a refund or exchange a there will be a charge for returning the goods to sender.
For us to process your return/refund effectively please email info(at)indcsn(dot)com with your order number, the name on the order, products to be exchanged/returned and we will get back to you with our returns address and procedure. We aim to answer all returns emails within 24 hours Mon-Fri. (Not including public holidays).
Returned items that have been subject to free shipping and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware that our non subsidised shipping fee is £4.00.
We aim to process all returns within 14 business days of receipt. Please send all returns via tracked mail as we cannot be held responsible for any lost items. All costs incurred from a returned item are the responsibility of the returnee.