Shipping on all domestic UK orders is FREE and will be shipped using My Hermes. We aim to process and despatch all UK orders within 1-2 business days of receipt (this does not include weekends and public holidays). My Hermes will deliver your goods within 3-5 business days of despatch. Please note our offices are open Monday-Friday and My Hermes only collect & deliver on those days.
European mainland & international parcels are sent via Royal Mail’s Airsure service and DHL Express/DHL Secure By Road service depending on the size, location and value of the goods. Shipping is charged at a flat rate and will be updated at checkout once you have updated your country in the cart pages.
Postage Prices are as follows:
Free UK shipping on all orders
£10 European Union
£15 rest of the World
Exchanges or refunds are available on any goods returned to us in as new condition within 21 days of receipt. Items sent back after 21 days will not be eligible for a refund and instead will be given as store credit.
For us to process your return/refund effectively please email info(at)indcsn(dot)com with your order number, the name on the order, products to be exchanged/returned and we will get back to you with our returns address and procedure. We aim to answer all returns emails within 24 hours Mon-Fri. (Not including public holidays).
Returned items that have been subject to free shipping and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware that our non subsidised shipping fee is £5.00.
We aim to process all returns within 5 days of receipt. Please send all returns via tracked mail as we cannot be held responsible for any lost items. All costs incurred from a returned item are the responsibility of the returnee.